In your role as the Operations Specialist - Admin & Assets, at The North West Company (TNWC); you will be responsible for ensuring proper oversight of store assets across the organization. This role will assist in managing stores’ asset control, store and housing maintenance, and cross functional coordination with various departments including but not limited to facilities, district store leaders, finance, and store teams. 

Joining TNWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

TNWC is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Your Role:

• Train, coach and audit operational requirements related to administrative workflows and company assets. 
• Work closely with the Facilities team in overseeing maintenance needs for stores and company-managed housing, coordinating work orders, vendor interactions, and operational improvements.
• Support company housing and manage mechanical and vehicle‑related operational requirements.
• Conduct on-site training to store management and associates for new and existing processes and address specific business unit or individual performance gaps.
• Manage store office administration protocols, equipment, supplies, and administrative workflows.
• Perform audits to measure, track and benchmark performance against established brand and customer service standards, productivity measures and health and safety regulations.
• Monitor cash shortages, support cash‑counting machine rollouts, and ensure compliance with cash‑handling protocols in the stores.
• Plan and work collaboratively with store managers to ensure corrective action is taken to remedy gaps in related areas.
• Track observations from each store on site visit reports.
• Provide store, market and program specific insights to stakeholders that lead to improved programs, productivity, processes, training materials, and business growth.
• Develop expert processes, programs, and market knowledge for a specified group of stores.
• Routinely engage with stakeholders across departments to establish open and positive lines of communication that build trust.
• Be aware and monitor compliance of federal, territorial, provincial and or community regulations that affect business operations.
• Assist and provide inputs to business planning, budgeting and target setting activities.
• Partner with district leaders to review, validate, and consolidate their Capex requests for leadership approval. 
• Identify and work with your store manager to plan and prioritize the capital needed to maintain effective store operations, including general maintenance and upkeep, equipment lifecycle replacement, new equipment and fixtures, and to enable new business growth.

 Desired Skills & Abilities:

• Experience working in northern communities or working with Indigenous groups or communities is required.
• Five or more years managing retail stores, big box or multi-unit retail operations.
• Knowledge of Indigenous cultures or languages is an asset.
• Bilingual (French/English) is considered an asset.
• Proficient oral and written communication.
• Demonstrated strong leader with proven team-building and training capabilities.
• Ability to multi-task, learn and adopt new practices in a fast-paced environment.
• Strong problem solving and decision making capabilities.
• Proficient computer skills in MS Excel, Word, Windows and Outlook.
• Travel to northern Canada markets 120 to 150 days per year.
• Ability periodically to operate store truck, store warehouse equipment and grocery store equipment.
• Ability to regularly lift objects up to 50 lbs.

Location:  Gibraltar House, 77 Main Street, Winnipeg, MB

Reports To: General Manager, Arctic Division and General Manager, Inland Division

We create a collaborative and constructive culture by:

• Being Enterprising • Committing to our Customer • Working with Passion • Leading and Developing Others • Demonstrating Respect and Inclusivity • Building Trust

The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.

This is an active job opening for a position that is currently available and we are actively seeking to fill.

This position adheres to the Corporate Application Process Guidelines.