Perishables Department Manager

Philipsburg, St. Maarten · Retail

The Perishables Manager is accountable for successfully managing the Perishable Operations to include Frozen, Chilled Foods specifically as well as Management Coverage for Meat, Produce, Deli and Bakery.

Joining The North West Company International (NWCI) gives you the opportunity for growth and development throughout the company, an attractive and competitive salary and benefits package, and to be part of a dynamic and diverse culture.

NWCI is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Key Accountabilities:

Manage the Meat, Produce, Freeze/Chill and Bakery/Deli/Food Service areas of the store

Develop and maintain strong relationships with the Frozen and Chilled Foods Category Managers, continuously communicating store, vendor, product, and market attributes, ideas on new products and issues
Certify that all team members are properly trained and have a complete understanding of their job duties, department standards and company safety procedures; promote safety in the workplace on a daily basis
Make certain that all members of the perishable supervisory team understand their daily workload and daily assignments
Direct perishable supervisory team in the execution of the merchandising plan, assuring in-stock position, accurate pricing, code dating compliance, and overall sales floor maintenance
Guarantee the proper handling (cold chain) of all perishable goods, responsible for all perishable receiving accuracy including submitting and tracking credits.
Responsible for ensuring that perishable supervisors maintain excellent sanitation and safety standards
Responsible for ensuring that Perishable Supervisors merchandise products so that it is presented according to CUL standards to achieve maximum sales
Responsible for maintaining current governmental standards and communication all changes and/or updates of perishable regulations to Regional Perishables Specialist
Ensure that customer satisfaction is maximized through proper stock levels, stock mix and merchandising presentation
Achieve sales, inventory turns and gross profit per budget
Ensure compliance with all company and local government standards
Working with other department managers, cross train personnel in each other’s departments to meet the needs of the business. This includes covering for illnesses and vacations
Guarantee that all department personnel are trained and strictly adhere to all safety policies and procedures; promote safety in the workplace on a daily basis
Ensure the timely implementation of promotional programs
Oversee the accuracy, timeliness and completion of all department logs. Review and approve all department log sheets throughout shift, at the end of the day and at the end of the week

Ensure solid execution of “Best Perishable Area” on island in the Perishable Department

Ensure the veracity of all CUL’s code dating, price accuracy, labeling and packaging standards are maintained to company standards
Ensure strict compliance by all department personnel of the company and government safety, sanitation and food handling standards
Oversee the accurate and timely submission of weekly product ordering, and monthly stock take by department Supervisors
Ensure the continual maintenance of accurate department merchandise inventory to include working zero sales reports and all other available reports to help with department profitability of Frozen and Chilled Foods
Analyze the needs of the department then forecast and order proper level of merchandise to meet projected sales demand
Review damages report submitted by department Supervisors on a daily/weekly basis; provide guidance on how best to minimize damages going forward. Report findings, solution and the departments successes and challenges to Manager
Confirm that the Demo Station is maintained per company and government standards for sanitation and safety; certify that the demo program is being carried out per Category Manager and/or vendor instructions and company standards

Perform any other duties as assigned by Store Manager, Manager on Duty (MoD), Category Manager, Regional Perishables Specialist or Regional Manager

Follow instructions promptly and efficiently, taking initiative when appropriate
Adjusts positively to change in direction or assignment; proven ability to comply quickly with new programs, methods, practices and procedures

Employee staffing, training and development

Recruit, interview, and hire merchandising staff
Prepare and post weekly department staff schedules assuring that the appropriate staffing levels are met on a daily/weekly basis to meet the needs of the business. This includes consideration needed for meal periods, vacations etc.
Develop, and adjust as necessary, short and long term staffing strategies based on assessment of merchandising and receiving staffing needs, labor budgets, and labor costs
Ensure all employees understand job responsibilities, company policies, safety and sanitation standards, and expectations of performance
Evaluate, hold accountable and review performance of merchandising staff. Set goals for next review period, recommend wage changes and promotions, utilize appropriate discipline and counseling and make appropriate termination decisions in accordance with company policies and only after consultation with Corporate Human Resources
Coach employees to improve and maximize performance, commitment to quality work and commitment to the company
Develop employees for advancement within the company

Overall Store Management and Policy Compliance

Assist Store Manager in planning, assigning, and prioritizing work
Review all weekly and monthly reports and documents pertaining to store sales, customer service, vendor deliveries, shrinkage, and register transactions
In conjunction with store management team, enforce company policy against unlawful harassment, discrimination (Respectful Workplace policy) and workplace violence
In conjunction with store management team, maintain knowledge and understanding of local labor/safety laws and requirements
In conjunction with store management team, monitor and improve the customer service and satisfaction level within the store on a continuous basis
In conjunction with store management team, ensure 100% compliance regarding appropriate attire and wearing name badge by staff
In conjunction with store management team, certify that all alarms, security cameras, and all entrances and exits are properly secured and monitored
Assist with the overall supervision of the store as directed by the Store Manager and/or in the absence of the Store Manager or the Manager on Duty (MoR)
Issues, concerns, and emergencies outside of this position’s accountability must be escalated to the next level of authority.
Participate in monthly and semi-annual financial/physical inventory

Skills & Experience:

Previous retail or hospitality experience in a managerial role required
High School or Secondary School diploma or a combination of experience and education required
Intermediate knowledge of Microsoft Office products 2007 and up
Intermediate computer abilities
Ability to meet al country or region immigration regulations and have valid documents to meet these qualifications
Basic math and reading skills a must
Able to work well on own or within a team
Self-motivated to work quickly and efficiently to complete the entire task within time limits
Able to correctly manage the time to meet deadlines and targets and to manage subordinates to do the same
Ability to quickly adapt to new working environments, situations and cultures
Must be able to identify and resolve problems in a timely manner; gather and analyze information properly; develop alternative solutions and use reason even when dealing with emotional topics or situations
Ability to speak effectively before groups of customers or employees
Ability to write and present routine reports and correspondence
Able to build an accountable and effective team
Effective communicator both orally and in writing; able to listen effectively
Ability to communicate in the language of the region
Ability to work and assist departmental personnel in the performance of all work activities
Ability to memorize the outlay of the store and location of merchandise to assist customers

Working Conditions:

Ability to continuously move throughout shift
Ability to stoop and bend
Ability to work in varying conditions from heat to cool to include Zero degree freezer and Chilled goods storage
Fast paced work environment
Must be able to work any day of the week including weekends, overnight and public holidays
Ability to cover for other managers when needed for their leaves or other circumstances
Ability to lift and or move 50 pounds

NOTE: If an existing employee is selected for a posted position they will be required to remain in that position a minimum of one year prior to applying for other posted positions unless authorized by their current supervisor. New employees to the company must also remain in their position a minimum of one year prior to applying for posted positions unless authorized by their supervisor. This position adheres to the Corporate Job Posting Guidelines.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.

Perishables Department Manager

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