Bakery Department Manager

St. Thomas, Barbados · Retail

The Bakery Manager is accountable for the successful day-to-day operation of the Bakery Department. This includes the implementation of company standards, the management of company assets, attention to maintaining a local competitive position, and the development and training of staff. The incumbent supports the rest of the store management team and fosters positive customer relationships

Joining The North West Company International (NWCI) gives you the opportunity for growth and development throughout the company, an attractive and competitive salary and benefits package, and to be part of a dynamic and diverse culture.

NWCI is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Key Accountabilities:

Provide excellent customer service by delivering on the Value Offer.
Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service Ensure that customer service delivery meets or exceeds company standards, which includes Bakery special orders. Monitor and adjust customer service levels as needed Deal with customer complaints and requests quickly and effectively Address and respond to all customer inquiries Ensure an enjoyable shopping experience for customers Schedule staff to maximize customer service and fulfill business needs
Manage the Bakery Department to maximize sales and profits.
Create plans and programs that will grow sales and improve department efficiency Ensure that the Bakery Department is ready for business, stocked and maintained throughout the day.
Fully support and participate in all advertising campaigns and strategies as directed through Procurement and Marketing Ensure that seasonal and promotional merchandising is planned and executed to maximize sales, profits and create customer excitement
Ensure Bakery displays are set up as per marketing communications Complete business segment inventories as required Oversee the correct cost of all invoices and communicate variances to Category Manager In general, monitor gross profit; investigate and communicate variances to Category Manager to maintain gross profit margin Monitor and control inventory levels by ordering product weekly; minimize over/under stocks, maximize in-stocks to develop sales, inventory turns and return on investment Monitor inventory levels and shrink reduction; rotate stock to guarantee freshness
Ensure that the daily operating disciplines, as described in the Best Practices Manual (Retail Basics) are consistently met.
Adhere to the department cleaning schedule and to all approved cleaning/ sanitation techniques. Make sure that staff completes the production, finishing, packaging and display of bakery products in a timely fashion. Maintain and monitor product preparation areas, merchandise cases, tables, racks and equipment to meet or exceed company standards and ensure customer and employee safety. Ensure that product is correctly received, inspected, cleaned, dated, priced, stored and rotated. Use Daily production Breakout Sheets and follow-up on over or under production issues. Focus on loss prevention, shrink control and inventory control. Maintain 52 week file and records Ensure all staff are compliant with Federal Food Handler requirements
Support, train and develop staff so that staff provides outstanding customer service, and are familiar with the correct handling and preparation of products. Ensure that Bakery staff provide outstanding customer service Through on-going communication keep staff abreast of key activities
Manage staff schedules in order to meet customer and business needs Supervise, coach and develop employees in the Bakery Department Ensure that Bakery staff are trained in correct production procedures Participate as a key member of the store team, providing leadership to store team and support to the Store Manager

Desired Skills & Experience:

Strong customer service skills.
Record of bottom line and sales results in previous roles.
3+ years of management experience in retail bakery.
Ability to interpret a variety of instructions both verbally and orally.
Computer knowledge of Excel and Outlook.
Strong knowledge of bakery department operating principles
Strong analytical skills
Ability to work with confidential information
Customer driven

Working Conditions:

Work in extreme conditions
Lift 50+ pounds
Work extended hours
Will be required to stand for long periods occasionally.
Use full hand mechanics
Handle or feel and reach with hands and arms
Work in remote areas

Location: St. Thomas, Barbados
Reports to: Store Manager

NOTE: If an existing employee is selected for a posted position they will be required to remain in that position a minimum of one year prior to applying for other posted positions unless authorized by their current supervisor. New employees to the company must also remain in their position a minimum of one year prior to applying for posted positions unless authorized by their supervisor. This position adheres to the Corporate Job Posting Guidelines.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.

Bakery Department Manager

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