Job Description

The Produce Supervisor, who directly reports to the Perishable Department Manager successfully supervises the operations of the produce staff in a customer focused, safe, and efficient manner and assists in the development of a goal oriented team accountable for meeting company standards.

Joining NWCI gives you the opportunity for growth and development throughout the company, an attractive and competitive salary and benefits package, and to be part of a dynamic and diverse culture.

NWCI is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Key Accountabilities:
 

Direct activities of staff per shift to ensure produce department is stocked and merchandised to company standards and is executing the “Best Perishable Area” on island program
• Assign tasks to produce clerks on every shift
• Ensure produce clerks are following all safety procedures including using proper culling techniques and secured pallet configuration to provide a safe shopping/work experience for customers and employees
• Prepare list of produce to be brought from cold storage, by forklift driver, for stocking
• Ensure that all produce clerks are following Produce procedures regarding categorization, space allocation, merchandise placement, organization, merchandise and signage
• Review plan-o-grams on a daily basis; ensure that produce clerks are following the plans to maximize sales
• Oversee proper rotation of merchandise by staff, ensuring that code dates are adhered to and that produce is rotated in a timely manner and to company requirements

Provide superior customer service to each customer
• Ask each customer if they need assistance with finding anything; seek assistance from management when unable to answer customer inquiries on own
• Be prepared to walk up to a customer and guide them to the item they’re looking for
• Provide friendly, courteous, prompt, and accurate service
• Be prepared to assist customers with heavy and/or large purchases or cart
• Thank each customer for shopping at Cost-U-Less

Continuously walk the Produce department to ensure that the area is safe and ready for customers at all times of the day per company procedures/standards
• Make certain that code dated items on the floor and in the back room are closely monitored and through proper rotation shrink is minimized and profits are maximized
• Protect customers and employees by ensuring that staff are using proper safety and sanitation methods for food handling per company standards
• Certify that staff are monitoring produce on an as needed basis throughout the shift to make sure the customers are purchasing the best merchandise
• Perform a daily/weekly review of prices of department merchandise and prices listed in department for price accuracy; contact EDP Clerk regarding any updating needed
• Certify that the temperature of all refrigerated equipment is operating within the range that is required for that particular piece of refrigerated equipment
• Immediately upon discovery, report all dangerous and/or hazardous conditions or situations to direct manager, Manager on Duty (MoD) or Store Manager
• Make sure that all merchandise placed on the floor by staff is the correct quantity, that it’s quality is to company standards, and that any damaged and out of code merchandise is removed from the sales floor and dealt with per company procedures
• Continuously audit assigned area to ensure that all merchandise is accounted for and that any discrepancies are properly researched, documented and reported to management
• Continuously ensure department floors are dry and free of loose produce; ensure safety mats are properly positioned throughout shift

Perform tasks that further the objectives of the department
• Along with other department team members stock, merchandise, face and cull assigned area throughout shift
• Perform proper culling techniques to ensure safety and superior appearance of produce
• Prepare weekly sales forecast for purchasing projections for the Perishable Manager to ensure proper level of produce is ordered weekly
• Participate in monthly and semi-annual financial/physical inventory
• Review all department Log books to ensure compliance, accuracy, and timeliness; discuss any issues with team members and follow-up as necessary

In conjunction with the Perishables Manager ensure that staff is prepared and able to work to their highest potential
• Properly train all new staff members on the job responsibilities of their position
• Assist in developing the employees, working with them on continuous improvement
• Provide insight on each employee during evaluation period regarding their performance, productivity, attendance, ability to work within the merchandise team, amount of direction needed, ability to follow directions, attitude and any other information that will assist in providing the employee with a complete review of their performance
• Monitor, analyze and report to direct manager payroll dollars spent, ensuring that the right amount of staff are used per shift without being over or under on any given shift
• On a weekly basis review department reports with Perishables Manager, providing insight and solutions on positives and negatives found; enact all solutions to resolve issues
• Review safety training on an ongoing basis with staff, ensuring that all incidents by employees are documented on the appropriate forms and reported to the Safety Manager within 24 hours. Ensure that direct manager, Manager on Duty (MoD), and Store Manager are informed promptly
• Promptly report all customer incidents to the Manager on Duty (MoD); lend assistance or reassure the customer while emergency personnel are en route; ensure that the incident is documented on the appropriate forms



Desired Skills & Experience:

• Prior supervisory experience is preferred
• Prior produce or perishable experience is preferred
• High school diploma a plus
• Must have intermediate math and reading skills
• Intermediate knowledge and ability using MS Office 2007 and above
• Intermediate computer skills a plus
• Strong human relations skills; has a pleasant disposition and is willing to smile and interact positively with others
• Cooperate with other team members in a busy environment in a professional manner to accomplish the business goals
• Able to anticipate and accommodate customers concerns and needs; likes to help people
• Possess a passion to excel and provide excellent customer service
• Strong work ethic within a team environment


Working Conditions:

• Able to stand for long periods of time throughout shift
• Able to lift a minimum of 50 lbs on a consistent basis
• Able to stoop and bend on a regular basis
• Ability to work in varying conditions from heat to cool; cool may be as low as 20-40° Fahrenheit/-6.66 to 4.44 Celsius
• Fast paced work environment
• Ability to work flexible hours, shifts and days including morning to evening, weekends, overnight and public holidays
• Able to work inside and outside the building

 

Positions will be advertised externally; however internal candidates will receive first consideration based on qualifications. NWC employees are encouraged to bring forward applications of external candidates that meet the qualifications of this position.

NOTE: If an existing employee is selected for a posted position they will be required to remain in that position a minimum of one year prior to applying for other posted positions unless authorized by their current supervisor. New employees to the company must also remain in their position a minimum of one year prior to applying for posted positions unless authorized by their supervisor. This position adheres to the Corporate Job Posting Guidelines.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.