Department Manager, Sales and Service

Iqaluit, NU · Retail

Sales and Service Manager

Location: NWC Motorsports, Iqaluit
Reports To: Motorsports Manager
Direct Reports: Lead Technician, Support Technician, Apprentice Technician

Position Summary

The Sales and Service Manager is responsible for delivering exceptional service support and driving sales of recreational vehicles including ATVs and Ski-Doos at NWC Motorsports in Iqaluit. Acting as the first point of contact for both internal and external customers, this role ensures efficient scheduling, accurate estimating, and seamless coordination of service operations. The incumbent will lead daily dealership operations, foster a customer-first environment, and oversee inventory, parts, and warranty functions, all while maintaining showroom standards.

Key Responsibilities

Customer & Service Support

Serve as the primary service contact for NWC Motorsports in Iqaluit.
Respond promptly to service inquiries via phone, email, and website.
Provide diagnostics and repair support to NWC stores and customers.
Schedule service appointments and ensure timely repairs.
Create repair estimates, secure approvals, and invoice repair orders.
Advise customers on service options and up-sell related products and accessories.
Maintain the showroom with a full and clean selection of new units.
Ensure accuracy of all repair order information and parts invoicing.
Support technicians by updating repair orders and managing parts flow.

Sales & Inventory Management

Process sales and quotes for major units (ATVs, Ski-Doos).
Handle supplier sales leads and customer inquiries in a timely fashion.
Monitor inventory levels and coordinate with the Winnipeg NWC Motorsports store for readiness.
Ensure proper showroom setup in line with OEM and supplier standards.
Oversee new inventory and maintain accuracy of parts and retail inventory.

Warranty & Financial Accountability

Process warranty claims efficiently.
Maintain proper billing, pricing, and profitability of all service transactions.
Track and control repeat inquiries by providing accurate repair solutions.
Ensure profitability on dealership capital investments in service operations.

Leadership & Operational Excellence

Act as lead salesperson and service writer.
Support and develop technicians and parts team.
Oversee daily operations and contribute to business evolution.
Maintain high standards of customer service and adherence to OEM guidelines.

Training & Systems Knowledge

Complete all OEM training modules within one month of release.
Become an expert in any Dealer Management System used by NWC Motorsports.
Encourage continuous learning across the service and sales team.

Qualifications

3+ years in a dealership service environment or equivalent experience.
High school diploma or equivalent; post-secondary education preferred.
Experience with Ski-Doo, Honda, and Yamaha an asset.
Familiarity with OEM systems such as BossWeb is preferred.
Strong customer service and sales acumen.
Ability to prioritize, multitask, and lead a team in a fast-paced environment.

Working Conditions

Work in a remote, northern location with seasonal and climate-based challenges.
Ability to lift 50+ pounds and work extended hours as needed.
Frequent standing, handling of parts and use of hands/arms.

Why Join Us?

At NWC Motorsports, you’re not just starting a job — you’re launching a lifestyle. Discover the North while contributing to an evolving and dynamic team. We offer:

Competitive salary and performance-based incentives
Comprehensive benefits and relocation assistance
Paid training and career development opportunities
A supportive, adventure-friendly environment

Our Promise to Indigenous Peoples

The North West Company ("NWC" or "North West") recognizes its longstanding relationship with Indigenous Peoples and its role as the largest provider of goods and services to Indigenous communities in northern Canada. North West’s predecessor entities were fur trading and provisioning companies that economically intertwined with Indigenous Nations for hundreds of years, well before the accelerated settler periods of the 19th and early 20th centuries. North West acknowledges its predecessors were also instruments of European sovereignty and power that contributed to the colonization of Indigenous territories and Nations that make up the geography of Canada today. In the spirit of Truth and Reconciliation, we acknowledge Canada’s colonial history and the policies of racism that created power imbalances throughout history and the resulting harm done to Indigenous Peoples.

Our Promise to Indigenous Peoples is a reaffirmed commitment to building more collaborative relationships that will enhance the inclusion and social well-being of Indigenous People of Canada. We fully commit to the spirit of reconciliation reflected in the Truth and Reconciliation Commission’s Calls to Action and final report.

Help Us Serve Rural and Remote Communities

The North West Company plays a critical role in serving rural and remote communities across Canada’s north. Customers trust our Northern stores and NorthMart stores to provide the products and services that make their lives better. In turn, we trust our in-store personnel to deliver! If you are considering a career in the north, we offer excellent compensation and the freedom to make a store your own. You’ll have the rare opportunity of experiencing life in the north, with its outdoor activities and culturally engaged communities. We put our full support, including first-rate training, behind you. Many of our most successful operators worked their way up through our stores. If you are ready for adventure and hungry for a meaningful, wide-open career, take a look at what we have to offer.
We’d love to hear from all workers who are motivated to thrive professionally and personally while making a difference in multiple communities across the North. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

CANDIDATES MUST BE WILLING TO RELOCATE TO MULTIPLE MARKETS IN THE NORTHERNMOST REGIONS OF ALBERTA, MANITOBA, ONTARIO, SASKATCHEWAN, QUEBEC, NUNAVUT, AND NORTHWEST TERRITORIES. RELOCATION ARRANGEMENTS WILL BE MADE AND PAID FOR BY THE NORTH WEST COMPANY.

The North West Company is proud to serve and support communities in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food, and our goal is to be the best local shopping choice for everyday household and local lifestyle needs.