Our Financial Services Department (We Financial) is seeking an individual to join our team at The North West Company (TNWC) as a Financial Services Product Coordinator. In this position, you will play a role in supporting the management of various financial services products; assisting with reporting, analysis, and process improvements; supporting the preparation of income tax returns; and ensuring accurate reporting and exceptional customer service. You will assist in ensuring compliance with regulatory requirements while contributing to continuous process improvements and departmental initiatives.
Joining TNWC gives you the opportunity for development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.
TNWC is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.
Role:
Monitor daily prepaid direct deposit transfer files and escalate issues as required.
Collaborate with clients, team members, and store staff to improve program execution and operational effectiveness at the store level.
Manage and track invoices from external vendors to ensure timely payment processing and accurate cost tracking.
Assist in planning, coordinating, and implementing marketing and promotional activities.
Conduct market research, gather customer feedback, and analyze market trends, data, and customer behaviors.
Prepare and review personal income tax returns for individuals, while ensuring accurate and efficient workflow management, including the timely and accurate e-filing of income tax returns.
Maintain current knowledge of personal income tax regulations, tax software, processes, and workflows.
Assist with building, managing, and improving automated reporting functions for department financials and operational KPIs.
Organize KPI insights and provide analysis to management to support decision-making, revenue growth, and operational efficiencies.
Support process improvement initiatives related to Ancillary and ATM data flows.
Participate in special projects, departmental initiatives, and company-wide programs as required.
Desired Skills & Experience:
Business Accountancy Diploma, Accounting Degree, or an equivalent combination of education and relevant professional experience.
Formal tax training with a minimum of one year of experience in a tax preparation environment.
Experience preparing personal income tax returns; including knowledge of Northern Residents Deduction, Northern Residents Travel Deduction, Status Indian tax considerations, and Quebec tax returns considered an asset.
Possess an active CRA My Account and Rep ID.
Proficiency using tax preparation software and related systems.
Exceptional analytical, problem-solving, and decision-making skills with high attention to detail.
Strong organizational, planning, and prioritization abilities with the capacity to manage multiple tasks effectively in a fast-paced environment.
Excellent written, verbal, and interpersonal communication skills.
Demonstrated ability to maintain confidential information.
Ability to travel up to 2-4 weeks annually to support store visits, meetings, and conferences as required.
Ability to work flexible schedules and additional hours as required, particularly during peak tax season.
Location: Gibraltar House, 77 Main Street, Winnipeg, MB Reports to: Associate Manager, Tax Services
We create a collaborative and constructive culture by:
Being Enterprising • Committing to our Customer • Working with Passion • Leading and Developing Others • Demonstrating Respect and Inclusivity • Building Trust
The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.
A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.
This is an active job opening for a position that is currently available and we are actively seeking to fill.
This position adheres to the Corporate Application Process Guidelines.