Status: Regular Full-Time

In your role as the Senior Analyst, Client Technology Solutions at The North West Company (TNWC); you will be responsible for the development, support, and optimization of endpoint client infrastructure including analysis, and development of requirements. You will make technology recommendations from concept to implementation of endpoint infrastructure including hardware and software, as well as diagnostic support and solution delivery of these systems.

Joining TNWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

TNWC is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Your Role:
 

• Provide 3rd level support of endpoint client infrastructure and assist in the identification and resolution of problems or maintenance related issues.
• Provide Add/Move/Change request support relating to endpoint infrastructure for all clients on a rotating basis.
• Work closely with technical and non-technical employees to document and represent client technology requirements.
• Review existing technology and processes, and recommends changes when required or requested by clients.
• Research and investigate alternative solutions for improvements to technology and affected processes.
• Perform infrastructure testing and verify test results and assists in client acceptance testing.
• Assist in the implementation of technology changes as needed.
• Provide rotating 24x7 on call support for business critical operations.
• Perform feasibility studies, and assist in cost benefit analysis and planning for projects.
• Manage and implement endpoint technology infrastructure projects.
• Mentor other employees on IT processes and technology knowledge.
• On site travel to our stores is required to address store system concerns (new store openings, disaster recovery, upgrades, etc.).

 Desired Skills & Abilities:
 

• Minimum 5 years progressive experience in years troubleshooting computer problems relating to the Windows client operating system, Office suite, and other applications.
• Degree or diploma in a computer related program or equivalent experience, including technology based certifications.
• Experience administering Microsoft Active Directory.
• Experience developing and administering Group Policies.
• Experience developing and executing PowerShell scripts.
• Experience administering Microsoft System Center Configuration Manager (application deployment, patching, OS deployment, etc.).
• Experience administering Office 365, Azure VDI, Endpoint Manager, and Intune.
• Previous exposure to all phases and roles in the project life cycle, including experience as a project member.
• Experience using formal methodologies along with total cost of ownership principals as it relates to endpoint infrastructure.
• Previous experience in a lead/supervisory role is a definite asset.
• Must possess strong customer service and analytical skills.
• Proven organizational, planning and prioritizing skills, coupled with the ability to manage multiple priorities.
• Great interpersonal skills with a demonstrated ability to communicate across all levels within the organization.
• Ability to work independently, and as part of a team.

Location:  Gibraltar House, 77 Main Street, Winnipeg, MB

Reports To:  Manager, Client Technology Solutions

We create a collaborative and constructive culture by:

• Being Enterprising • Committing to our Customer • Working with Passion • Leading and Developing Others • Demonstrating Respect and Inclusivity • Building Trust

The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.

This is an active job opening for a position that is currently available and we are actively seeking to fill.

For Internal Applicants Only:

Salary Grade: COR008

NOTE: Prior to applying, an internal employee MUST obtain a written endorsement email from their current Manager or Manager – once – removed and provide this to the recruitment team before they can be considered for opportunities. This position adheres to the Corporate Job Posting Guidelines. 

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