Merchandise Department Manager

St. Thomas, Barbados · Retail

The Merchandise Department Manager, who directly reports to the Assistant Store Manager - Merchandising, successfully manages the day-to-day operations in the merchandise departments in a customer focused, safe, and efficient manner. The role is also responsible for assisting in the development of a goal oriented team accountable for meeting company standards.

Joining NWCI gives you the opportunity for growth and development throughout the company, an attractive and competitive salary and benefits package, and to be part of a dynamic and diverse culture.

NWCI is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Key Accountabilities:

Manage the Grocery Food, Non-Food, and General Merchandise areas of the store

Develop and maintain strong relationships with the Grocery Food, Grocery Non-Food, DSD and General Merchandise Category Managers, continuously communicating store, vendor, product and market attributes, ideas on new products and issues
Certify that all team members are properly trained and have a complete understanding of their job duties, department standards and company safety procedures; promote safety in the workplace on a daily basis

Make certain that all members of the merchandising supervisory team understand their daily workload and daily assignments
Direct merchandising supervisory team in the execution of the merchandising plan, assuring in-stock position, accurate pricing, code dating compliance, and overall sales floor maintenance

Responsible for ensuring that the merchandising supervisory team maintain excellent sanitation and safety standards
Responsible for ensuring that grocery food and non-food supervisory team merchandise products so that it is presented according to CUL standards to achieve maximum sales
Ensure that customer satisfaction is maximized through proper stock levels, stock mix and merchandising presentation
Achieve sales, inventory turns and gross profit per budget
Guarantee that all department personnel are trained and strictly adhere to all safety policies and procedures; promote safety in the workplace on a daily basis
Ensure compliance with all company and local government standards
Working with other department managers, cross train personnel in each other’s departments to meet the needs of the business. This includes covering for illnesses and vacations
Ensure the timely implementation of promotional programs
Review and approve all department log sheets throughout shift, at the end of the day and at the end of the week
Oversee the accurate and timely submission of weekly comp shops
Review damages report submitted by department Supervisors on a daily/weekly basis; provide guidance on how best to minimize damages going forward. Report findings, solutions and the department successes and challenges to Manager

Manage the Grocery Food, Non-Food, and General Merchandise areas of the store

Develop and maintain strong relationships with the Grocery Food, Grocery Non-Food, DSD and General Merchandise Category Managers, continuously communicating store, vendor, product and market attributes, ideas on new products and issues
Certify that all team members are properly trained and have a complete understanding of their job duties, department standards and company safety procedures; promote safety in the workplace on a daily basis

Make certain that all members of the merchandising supervisory team understand their daily workload and daily assignments
Direct merchandising supervisory team in the execution of the merchandising plan, assuring in-stock position, accurate pricing, code dating compliance, and overall sales floor maintenance

Responsible for ensuring that the merchandising supervisory team maintain excellent sanitation and safety standards
Responsible for ensuring that grocery food and non-food supervisory team merchandise products so that it is presented according to CUL standards to achieve maximum sales
Ensure that customer satisfaction is maximized through proper stock levels, stock mix and merchandising presentation
Achieve sales, inventory turns and gross profit per budget
Guarantee that all department personnel are trained and strictly adhere to all safety policies and procedures; promote safety in the workplace on a daily basis
Ensure compliance with all company and local government standards
Working with other department managers, cross train personnel in each other’s departments to meet the needs of the business. This includes covering for illnesses and vacations
Ensure the timely implementation of promotional programs
Review and approve all department log sheets throughout shift, at the end of the day and at the end of the week
Oversee the accurate and timely submission of weekly comp shops
Review damages report submitted by department Supervisors on a daily/weekly basis; provide guidance on how best to minimize damages going forward. Report findings, solutions and the department successes and challenges to Manager

Employee staffing, training and development

Recruit, interview, and hire merchandising staff
Prepare and post weekly grocery food and non-food staff schedules assuring that the appropriate staffing levels are met on a daily/weekly basis to meet the needs of the business. This includes consideration needed for meal periods, vacations etc.
Develop, and adjust as necessary, short and long term staffing strategies based on assessment of merchandising and receiving staffing needs, labor budgets, and labor costs

Ensure all employees understand job responsibilities, company policies, safety and sanitation standards, and expectations of performance
Evaluate, hold accountable and review performance of merchandising staff. Set goals for next review period, recommend wage changes and promotions, utilize appropriate discipline and counseling and make appropriate termination decisions in accordance with company policies and only after consultation with Corporate Human Resources

Coach employees to improve and maximize performance, commitment to quality work and commitment to the company
Develop employees for advancement within the company

Desired Skills & Experience:

Must have previous experience with department or grocery store stocking/merchandising or warehouse club format merchandising
Previous retail or hospitality experience in a managerial role required
High School or Secondary School diploma or a combination of experience and education required
Intermediate knowledge of Microsoft Office products 2007 and up
Intermediate computer abilities
Ability to meet all country or region immigration regulations and have valid documents to meet these qualifications
Basic math and reading skills a must
Able to work well on own or within a team
Self-motivated to work quickly and efficiently to complete the entire task within time limits
Able to correctly manage the time to meet deadlines and targets and to manage subordinates to do the same
Ability to quickly adapt to new working environments, situations and cultures
Able to provide a clean police record where applicable by local regulations
Able to provide a current health certificate where applicable by local regulations

Working Conditions:

Able to stand for long periods of time throughout shift
Able to lift a minimum of 50 lbs on a consistent basis
Able to stoop and bend on a regular basis
Ability to work in varying conditions from heat to cool (as low as 20° Fahrenheit/-6.66° Celsius)
Fast paced work environment
Ability to work flexible hours, shifts and days including morning to evening, weekends, overnight and public holidays
Able to work inside and outside the building

Positions will be advertised externally; however internal candidates will receive first consideration based on qualifications. NWC employees are encouraged to bring forward applications of external candidates that meet the qualifications of this position.
NOTE: If an existing employee is selected for a posted position they will be required to remain in that position a minimum of one year prior to applying for other posted positions unless authorized by their current supervisor. New employees to the company must also remain in their position a minimum of one year prior to applying for posted positions unless authorized by their supervisor. This position adheres to the Corporate Job Posting Guidelines.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.

Merchandise Department Manager

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